Terms & Conditions

Welcome to PT. Royal Stardom Indonesia’s website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which, together with our privacy policy, govern royalsindo.com relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The terms royalsindo.com or ‘us’ or ‘we’ refer to the owner/s of the website. The use of this website is subject to the following terms of use:

General Use Restrictions

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

Trademarks And Copyrights

All trademark, service marks, brands, names, logos and designs, reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website. Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.

All of the materials appearing on this Site, including but not limited to, text elements, site design, images and icons, as well as the selection, assembly and arrangement thereof, are the sole property of PT. Royal Stardom Indonesia, unless otherwise specified. All rights not expressly granted herein are reserved. Except as otherwise required by applicable law, any reproduction, distribution, modification, retransmission or publication of any copyrighted material is strictly prohibited without the express written consent of the copyright owner.

PT. Royal Stardom Indonesia is the legitimate owner of all rights of this Site and the content of this Site. This Site and all of its content shall include the intellectual property rights preserved by law and regulations.

PT. Royal Stardom Indonesia or each of the respective owners has the right to register the trademarks and/or the intellectual property rights to the governmental body or other authorized institution.

From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). royalsindo.com reserves the right to make changes to the website or materials related to the website without notice.

Order Process

An offer is made when you place the order for the products. As you go through the order process in this Site, there are also a series of instructions. We will not be bound however unless and until we accept your offer in this Site.

Below are the instructions to order the products in this Site:

1. Prior to placing your order of any products in this Site, you may look at, select and shop in this Site in accordance with the menu provided in this Site.
2. You are required to log-in your information such as user id and password when you are already a member to this Site, or to fill in the Sign-up Form for registration or log in as a new member of this Site.
3. You may select the products by clicking the menus provided in the relevant page of the Site. Such selection of products will be saved in your shopping cart.
4. You may re-check your selection of products, including to add up or reduce your selection in the cart before you check out and continue with the order procedure.
5. After you check-out your cart, the menu in this Site will automatically give you the order number and request for your confirmation to select the terms of pick up, delivery address, delivery methods and payment methods suitable for you.

6. To give comfort, convenience and assurance when carrying out the online payment transactions on ordering product(s) on this Site, we have implemented a payment system with the preferred method of payment through (i) credit card with a Visa or Mastercard logo, or (ii) transfer to our bank account, details of which you can read below:

   PT. ROYAL STARDOM INDONESIA, BANK BCA, DUTA MERLIN BRANCH, KOMPLEK DUTA MERLIN BLOK A24-25, JALAN GAJAH MADA 3-5, JAKARTA 10130, IDR A/C. No.308-305-9598

7. Specifically for payment using the preferred method through credit card, the terms below shall prevail:

   1. It is compulsory that you give your credit card number, type of credit card and CVV number as written on your credit card and fill it out in the available box;
   2. Any credit card data given to us will be forwarded to the relevant bank for further examination on the payment validity and based on the information from the bank, we are entitled to reject and cancel your transaction if found discrepancies;
   3. We will immediately charge your credit card account at the time you make the online payment through credit card in accordance with the stages of instructions in this Site, followed by delivery of your product(s) according to the price of such product(s) you have paid;
   4. We will not charge any fees and/or charge your credit card for any unavailable products;
   5. In order to give comfort, security and maximum protection when carrying out the online payment transaction through credit card upon placing the order on this Site, we currently use the Secure Sockets Layer (SSL) technology and/or other protocol that is more secure and better service deemed best form time to time without any necessity to give prior notice to you;
   6. On any successful payment transaction, we will send a confirmation email to your email address available in your personal data, at the latest 1 (one) business day after such payment has been received and recorded in the relevant bank;
   7. Any payment made by credit card will be processed at the latest within a period of 24 (twenty four) hours from the time of the payment transaction which has been successfully performed; and
   8. It is compulsory that you keep any receipt of your payment as stipulated in these Terms for your records if required at any time.

8. Particularly for payment made through bank transfer to our bank account, the terms below shall prevail:

   1. We will send an email for confirmation of your order when you choose payment made through bank transfer;
   2. It is compulsory that you make payment through bank transfer to our bank account at the latest within 24 (twenty four) hours after placing your order;
   3. We will send a reminder email to you to make payment through bank transfer to our bank account if we have not received such payment within 24 (twenty four) hours after the confirmation email we have sent to you.

Currency

We use the Indonesian currency, Rupiah (IDR) for any payment and/or charge onto your credit card. Prices shown in this Site may be displayed in a foreign currency but we will use the Indonesian currency, Rupiah (IDR) instead based on the conversion rate of such foreign currency into the Indonesia currency, Rupiah (IDR) applicable in our bank.

Customs & Logistics

We work with other agencies to carry out the delivery of goods, and the goods will be subject to the customs fees in accordance with the appropriate regulations of the country concerned. This includes the provision of personal documentation or permit in accordance with the provisions of the customs. We will strive to accelerate the delivery procedure, but we are not responsible for any delay or loss caused by the customs.

Order Cancellation

We reserve the right to cancel the contract if the product is unavailable and/or there is any prejudice on your transaction. We will give notice to you when it happens and refund all payments that you have made, if any.

Customer Support

If you have any queries or issues with your order please call 62 21 344 6777 or email at customersupport@royalsindo.com Our Customer Service Centre is open Monday – Friday, 08.30am – 05.30pm Jakarta Time.

Item Availability

All orders for the products are subject to availability. We are truly sorry if any products you wish to purchase are not in stock. We will not charge any fees or your credit card for any unavailable products. If you have made payment by bank transfer to our bank account, we will offer to you a refund in the form of voucher(s) or cash worth the price of each unavailable product as provided in the Terms.

Force Majeure

We are not responsible for any interruptions or delays or failures associated with things which are out of our control (act of God),including but not limited to disasters, floods, earthquakes, lightning strikes, frozen rain/hailstones, bad weather and other due/catastrophe of the surrounding nature, epidemics, explosions, fires, wars, riots, strikes, piracy, mutiny, riot, civil commotion, anarchy or sabotage, demonstrations, terrorism, national emergencies, damage from third party software, third party’s conduct (including but not limited to hackers, suppliers),failures or problems with public facilities (including power, telecommunications or internet failures),the action or actions of state officials or persons authorized, changes in the applicable laws and regulations or specified policy by the Government of the Republic of Indonesia ("Force Majeure").

Other Terms

PT. Royal Stardom Indonesia controls and operates this Site from its headquarters in Jakarta. You are entirely responsible for compliance with applicable local laws, including but not limited to the export and import regulations of other countries in relation to the materials. These Terms will be governed by the laws of the Republic of Indonesia.

If any provision of these Terms is determined to be inconsistent and contrary to such laws, such provision shall be therefore null and void or unenforceable, with all other provisions remaining in full force and effect. The failure of PT. Royal Stardom Indonesia to enforce any rights in these Terms shall not constitute a waiver of such rights unless acknowledged and agreed to by PT. Royal Stardom Indonesia in writing. The Terms comprise the entire agreement between you and PT. Royal Stardom Indonesia, supersedes all prior or contemporaneous negotiations, discussions or agreements, if any, between the parties regarding the subject matter contained herein.

Any disputes or discrepancies which arise in relation to the use of this Site shall be settled amicably. In the event such disputes or discrepancies could not be settled amicably, the parties hereby agree to settle such disputes or discrepancies through the District Court of Central Jakarta.